TERMS AND CONDITIONS

Effective Date: August 5th, 2026
Last Updated: August 5th, 2026

These Terms and Conditions govern your use of the Botanical Health Solutions website, your purchase and use of our products, digital materials, consultations, and other services.

The words “Botanical Health Solutions,” “BHS,” “we,” “us,” and “our” refer to Botanical Health Solutions, LLC. The words “you,” “your,” “customer,” and “client” refer to the person using the website, purchasing products or services, or participating in a consultation.

By accessing this website, placing an order, purchasing a consultation, downloading digital material, or otherwise using our services, you acknowledge that you have read and agree to these Terms and Conditions.

Do not use this website or purchase our products or services if you do not agree to these terms.

1. Business Information

Business Name: Botanical Health Solutions, LLC
Website: BotanicalHealthRN.com
Email: botanicalhealthsolutions@gmail.com
Business Address: PO Box 128, Newaygo, MI, 49337

2. Eligibility

You must be at least 18 years old to place an order, schedule a consultation, or enter into an agreement with Botanical Health Solutions.

A parent or legal guardian must purchase and consent to products or services intended for a minor. Botanical Health Solutions may require proof of age, identity, guardianship, or authority to consent.

You are responsible for providing accurate, complete, and current information when placing an order or scheduling a consultation.

3. Educational and Wellness Purpose

Information provided through this website, product descriptions, labels, protocols, consultations, newsletters, social-media posts, videos, emails, handouts, and other materials is provided for general educational and wellness purposes.

Botanical Health Solutions does not promise that any information, product, protocol, or service will:

  • Diagnose a medical condition

  • Cure or prevent a disease

  • Replace medical testing or treatment

  • Produce a specific health outcome

  • Eliminate the need for medical care

  • Be appropriate for every individual

Recommendations may vary according to the information provided by the client and do not constitute a guarantee of effectiveness or safety.

4. Professional Role and Scope of Services

Rachel Metcalf, MSN, RN, provides education informed by her nursing and herbalist background. Unless expressly stated in a separate written agreement, services provided through Botanical Health Solutions are wellness and herbal-education services and are not a substitute for evaluation, diagnosis, prescribing, or treatment by a physician or other qualified healthcare provider.

Purchasing a product, protocol, or consultation does not create:

  • A physician-patient relationship

  • An emergency-care relationship

  • A home-health-agency relationship

  • A promise of ongoing nursing monitoring

  • A duty to provide continuous or after-hours care

  • A guarantee that Botanical Health Solutions will coordinate care with the client’s medical providers

Nothing on this website should be interpreted as prescribing medication, directing a client to discontinue prescribed treatment, or providing emergency medical services.

5. Medical Emergencies

Botanical Health Solutions does not provide emergency services.

Call 911 or seek immediate medical attention for symptoms including, but not limited to:

  • Chest pain

  • Difficulty breathing

  • Stroke symptoms

  • Severe allergic reaction

  • Uncontrolled bleeding

  • Loss of consciousness

  • Suicidal thoughts or behavior

  • Severe dehydration

  • Sudden confusion

  • A rapidly worsening medical condition

Do not use email, website forms, social media, or consultation messaging to seek emergency assistance.

6. Consult Your Healthcare Provider

You should consult an appropriately licensed healthcare provider before beginning a product or protocol, particularly if you:

  • Take prescription or over-the-counter medication

  • Have a diagnosed medical condition

  • Are pregnant, attempting to become pregnant, or breastfeeding

  • Are preparing for surgery

  • Have known allergies or sensitivities

  • Are purchasing for a child

  • Are elderly or medically fragile

  • Have liver, kidney, heart, endocrine, bleeding, seizure, or immune-system conditions

  • Are receiving cancer treatment or other intensive medical treatment

Do not delay, change, or discontinue prescribed medication, medical testing, or treatment based solely on information obtained from Botanical Health Solutions.

7. Product Information

We attempt to describe products, ingredients, sizes, suggested uses, appearance, and availability accurately. However, natural and handcrafted products may vary between batches.

Variations may include differences in:

  • Color

  • Texture

  • Scent

  • Herbal appearance

  • Consistency

  • Natural sediment

  • Minor packaging details

These natural variations do not automatically mean that a product is defective.

Product photographs are illustrative. Screen settings, lighting, natural ingredients, packaging updates, and batch differences may cause the delivered product to look different from the website image.

The product label, ingredient list, directions, warnings, storage instructions, and expiration or recommended-use information supplied with the product control over general website descriptions.

8. Freshness and Shelf Life

Many Botanical Health Solutions products are handcrafted in small batches using natural ingredients and limited or no synthetic preservatives.

Customers are responsible for:

  • Following label storage instructions

  • Keeping products clean and dry

  • Avoiding contamination

  • Using clean hands or utensils

  • Closing containers securely

  • Protecting products from excessive heat, moisture, and sunlight

  • Discarding products that show evidence of spoilage

Natural oils and botanical ingredients may gradually change in color, scent, texture, or consistency. Such changes do not always indicate spoilage.

Discontinue use and discard a product if it develops visible mold, an unexpectedly rancid or foul odor, unusual gas or pressure, contamination, or another clear sign of deterioration.

9. Allergies, Sensitivities, and Individual Reactions

Natural does not mean allergen-free or risk-free.

Herbs, oils, clays, waxes, plant materials, fragrances, essential oils, and other ingredients may cause irritation, allergic reactions, digestive effects, or interactions.

Review the complete ingredient list before use. Do not use a product containing an ingredient to which you have a known allergy or sensitivity.

Patch-test topical products before full application. Unless otherwise directed on the product label:

  1. Apply a small amount to a limited area of intact skin.

  2. Wait approximately 24 hours.

  3. Discontinue use if redness, itching, swelling, burning, rash, or another reaction develops.

Stop using the product and seek appropriate medical care if you experience an adverse reaction.

Botanical Health Solutions cannot predict every individual reaction. Except where required by law or covered by our damaged-or-incorrect-order policy, opened products are not refundable because of personal preference, sensitivity, allergy, intolerance, or an individual response.

10. Medication and Supplement Interactions

Herbs and supplements may interact with:

  • Prescription medications

  • Over-the-counter medications

  • Other supplements

  • Medical conditions

  • Surgical procedures

  • Laboratory testing

You are responsible for providing accurate information to your healthcare provider and pharmacist and for asking whether a product is appropriate for your circumstances.

Botanical Health Solutions is not responsible for consequences caused by undisclosed medications, diagnoses, allergies, pregnancy, contraindications, or failure to follow professional medical advice.

11. Directions and Misuse

Products must be used only:

  • For their intended purpose

  • According to the label

  • According to any written instructions specifically provided with the product

  • Within the recommended amount and frequency

  • By the person for whom they were selected or purchased

Do not exceed the directions, combine protocols indiscriminately, substitute ingredients, alter concentrations, or use products through an unintended route of administration.

Botanical Health Solutions is not responsible for harm resulting from misuse, alteration, contamination, improper storage, excessive use, use contrary to instructions, or use by someone other than the intended customer.

Keep all products away from children and animals unless a product is specifically labeled and professionally approved for their use.

12. Results Are Not Guaranteed

Individual results vary.

Testimonials, reviews, case examples, customer experiences, educational examples, and statements about traditional use do not guarantee that another person will experience the same outcome.

No employee, representative, website statement, testimonial, email, or social-media response is authorized to guarantee a specific result unless that guarantee is expressly written as part of a specific offer.

13. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We may refuse, limit, place on hold, or cancel an order for reasons including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud

  • Payment failure

  • Shipping restrictions

  • Safety concerns

  • Suspected resale or unauthorized distribution

  • Misuse of discounts

  • Abusive or threatening conduct

  • Orders that we reasonably believe cannot be fulfilled safely or lawfully

If we cancel a paid order before fulfillment, we will issue the appropriate refund to the original payment method.

14. Prices, Taxes, and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and service offerings may change without advance notice. A price change will not ordinarily affect an order already accepted and paid, except in the case of an obvious pricing or technical error.

You agree to provide valid payment information and authorize the applicable charge, including:

  • Product or consultation price

  • Shipping

  • Applicable taxes

  • Optional shipping protection

  • Any clearly disclosed fees

We may use third-party payment processors. Botanical Health Solutions does not directly control those processors’ systems, security, holds, or processing times.

15. Shipping, Returns, Refunds, and Damaged Orders

Our separate Shipping and Return Policy is incorporated into these Terms and Conditions.

By placing an order, you agree to that policy, including its provisions concerning:

  • Processing times

  • Shipping rates and carriers

  • Tracking

  • Warm-weather effects

  • Delivery responsibility

  • Damaged or incorrect orders

  • Unopened-product eligibility

  • Seven-day reporting requirement

  • Optional shipping protection

  • Refund or replacement decisions

  • Opened and used products

  • Sensitivities and reactions

Where these Terms and the Shipping and Return Policy address the same matter, the more specific provision ordinarily controls.

Nothing in these terms eliminates rights that cannot lawfully be waived.

16. Delivery and Address Accuracy

You are responsible for supplying a complete and correct delivery address.

Botanical Health Solutions is not responsible for delay, loss, or additional costs caused by:

  • An incorrect or incomplete address

  • Failure to include an apartment or unit number

  • An inaccessible delivery location

  • Refusal of delivery

  • Failure to retrieve a package

  • A customer’s failure to respond to a carrier

  • Package forwarding caused by the customer

  • Theft or weather exposure after carrier-confirmed delivery

Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after fulfillment begins.

17. Consultations and Appointment Purchases

Consultations are reserved for the individual identified during booking unless otherwise approved.

Before the appointment, the client may be asked to provide intake information relevant to the consultation. The client is responsible for providing truthful, complete, and current information.

A consultation may be limited, postponed, or discontinued when:

  • Required information is missing

  • The requested service falls outside our scope

  • The client requires emergency or physician-level care

  • The client is threatening, abusive, impaired, or disruptive

  • The environment is unsafe

  • The client refuses required consent documentation

  • Continuing would be inappropriate or unsafe

The consultation fee compensates Botanical Health Solutions for reserved time, preparation, travel when applicable, and the consultation itself. It does not guarantee a diagnosis, cure, product recommendation, or particular result.

18. In-Home Consultations

Clients purchasing an in-home consultation must review and sign Botanical Health Solutions’ separate In-Home Wellness Visit Consent and Disclaimer before services begin.

The visit cannot proceed if the client or authorized representative declines to sign.

The client agrees to provide:

  • Accurate access and parking instructions

  • A reasonably clean and safe meeting area

  • Safe entry and exit

  • Disclosure of contagious illness

  • Disclosure of known hazards

  • Secured aggressive or disruptive animals

  • A smoke-free environment during the visit

  • Appropriate supervision of children and dependent adults

  • Respectful and nonthreatening conduct

Botanical Health Solutions may leave immediately if the property or conduct presents a safety concern, including violence, threats, weapons, uncontrolled animals, illegal activity, sexual misconduct, severe intoxication, environmental hazards, or dangerous sanitation conditions.

Botanical Health Solutions does not assume responsibility for household supervision, childcare, pet care, transportation, housekeeping, medication administration, emergency monitoring, or property security unless expressly agreed to in writing.

19. Consultation Cancellations, Rescheduling, and Travel

The following policy applies unless a different policy is clearly stated on the product page:

  • At least [24/48] hours’ notice is required to cancel or reschedule.

  • Cancellations received before the deadline may be rescheduled or refunded according to the posted policy.

  • Late cancellations and missed appointments may be nonrefundable.

  • If the provider has already traveled to the location, the travel portion of the fee is nonrefundable.

  • If the client refuses to sign the required in-home consent after arrival, the appointment will be treated as a late cancellation.

  • If Botanical Health Solutions must cancel, the client may choose rescheduling or a refund of the affected service fee.

Insert your exact notice period and any mileage or travel fee before publishing this section.

20. Digital Products and Protocols

Digital products, protocols, guides, quizzes, forms, videos, downloads, and educational materials are licensed to the purchaser for individual, personal use only, unless written commercial permission is granted.

Purchase does not transfer ownership of the material or intellectual-property rights.

You may not:

  • Copy or distribute the material

  • Upload it publicly

  • Email it to other individuals

  • Resell it

  • Rebrand it

  • Remove copyright or ownership notices

  • Use it to provide paid services

  • Reproduce recipes or protocols commercially

  • Post screenshots or substantial portions online

  • Use it to train or populate another commercial product or database

Access may be suspended if unauthorized sharing, resale, chargeback abuse, or misuse is reasonably suspected.

Because digital materials can be accessed or downloaded immediately, digital purchases are generally nonreturnable and nonrefundable except where required by law or when the wrong or unusable file was provided.

21. Intellectual Property

The website and its content—including business names, logos, branding, photographs, product names, product descriptions, protocols, formulas as legally protectable, educational text, graphics, videos, handouts, and downloadable materials—belong to Botanical Health Solutions or are used with permission.

No content may be copied, reproduced, republished, altered, distributed, sold, or commercially used without prior written permission.

You may print one copy of purchased materials for your own individual use unless the material states otherwise.

22. Customer Reviews, Photographs, and Submissions

When you voluntarily submit a review, testimonial, photograph, comment, or other nonconfidential promotional content, you represent that:

  • It is truthful

  • It reflects your genuine experience

  • You have the right to submit it

  • It does not infringe another person’s rights

  • It does not contain unlawful or misleading material

Botanical Health Solutions will not use identifiable health information, photographs, or detailed testimonials for marketing without appropriate permission.

We may edit a testimonial for length, spelling, or clarity but will not knowingly alter its substantive meaning.

23. Website Accuracy and Availability

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that the website will always be:

  • Error-free

  • Complete

  • Current

  • Available

  • Compatible with every device

  • Free from temporary interruption

We may correct errors, update content, discontinue products, revise prices, or suspend website functions.

24. Third-Party Services and Links

The website may use or link to third parties, including:

  • Hostinger

  • Payment processors

  • USPS or other carriers

  • Scheduling services

  • Email platforms

  • Social-media platforms

  • External educational resources

Botanical Health Solutions does not control third-party websites, privacy practices, availability, content, or performance.

A link does not necessarily constitute endorsement. Use third-party services according to their own terms and privacy policies.

25. Privacy

Our separate Privacy Policy explains how personal information is collected, used, stored, and shared.

By using the website, you acknowledge that online transmission and storage cannot be guaranteed to be completely secure.

Do not submit emergency information or highly sensitive medical details through ordinary email, social media, or unsecured website fields.

26. Prohibited Conduct

You may not:

  • Use the website unlawfully

  • Submit false information

  • Commit payment fraud

  • Interfere with website security

  • Attempt unauthorized access

  • Introduce malware or harmful code

  • Scrape or harvest website content

  • Impersonate another person

  • Use products for an unlawful purpose

  • Harass or threaten staff

  • Infringe intellectual-property rights

  • Resell products as an authorized representative without written approval

  • Make unauthorized medical or disease claims about our products

  • Alter labels and resell products

  • Represent yourself as employed by or affiliated with Botanical Health Solutions without permission

27. Disclaimer of Warranties

To the fullest extent permitted by law, the website, educational information, and services are provided on an “as available” basis.

Except for express written promises and warranties that cannot lawfully be excluded, Botanical Health Solutions disclaims implied warranties to the extent permitted by law.

This section does not eliminate rights or warranties that applicable law does not allow a business to disclaim.

28. Limitation of Liability

To the fullest extent permitted by law, Botanical Health Solutions will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the website, products, protocols, or services.

Where liability may lawfully be limited, Botanical Health Solutions’ total liability concerning a particular purchase will not exceed the amount the customer paid directly to Botanical Health Solutions for the product or service giving rise to the claim.

This limitation does not apply where liability cannot lawfully be excluded or limited, including liability that applicable law imposes for intentional misconduct, gross negligence, or other nonwaivable obligations.

29. Customer Responsibility

You are responsible for:

  • Reading labels and instructions

  • Reviewing ingredients

  • Disclosing relevant health information

  • Consulting appropriate healthcare providers

  • Using products as directed

  • Storing products properly

  • Supervising children and animals

  • Making informed decisions

  • Seeking medical care when needed

  • Stopping use when an adverse reaction occurs

You agree not to hold Botanical Health Solutions responsible for consequences primarily caused by your misuse, alteration, unauthorized sharing, failure to disclose relevant information, failure to follow instructions, or decision to disregard medical advice, to the extent permitted by law.

30. Indemnification

To the extent permitted by law, you agree to reimburse Botanical Health Solutions for reasonable losses, liabilities, and expenses resulting from your unlawful conduct, intentional misuse of products or materials, unauthorized resale, infringement of intellectual-property rights, or material violation of these Terms.

This provision does not require you to indemnify Botanical Health Solutions for its own unlawful conduct or liability that cannot legally be shifted to a consumer.

31. Force Majeure

Botanical Health Solutions is not responsible for delay or failure caused by circumstances reasonably beyond its control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruption

  • Utility or internet failure

  • Labor disruption

  • Supplier shortage

  • Government action

  • Epidemic or public-health emergency

  • Transportation interruption

  • Ingredient unavailability

  • Illness or emergency

We will make reasonable efforts to communicate delays and complete, reschedule, replace, or refund affected obligations as appropriate.

32. Governing Law and Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Any legal action that is not subject to another legally required forum shall be brought in a court with proper jurisdiction in [Newaygo County, Michigan], unless applicable consumer law requires otherwise.

Do not add mandatory arbitration or a class-action waiver without receiving individualized legal advice.

33. Informal Dispute Resolution

Before filing a legal claim, you are encouraged to contact us at botanicalhealthsolutions@gmail.com and provide:

  • Your name

  • Order number

  • Description of the issue

  • The resolution requested

  • Supporting photographs or documents

We will make a reasonable effort to review and respond.

This section does not prevent either party from seeking urgent relief or exercising rights that cannot lawfully be restricted.

34. Electronic Communications and Acceptance

You consent to receive order-related communications electronically at the email address or telephone number you provide.

Electronic records and signatures are not denied legal effect solely because they are electronic under Michigan’s Uniform Electronic Transactions Act.

Your affirmative checkout action may serve as evidence of agreement when the Terms are clearly presented and acceptance is required. Maintain records showing the version of the Terms presented, the date, the order, and the customer’s affirmative acceptance.

Marketing emails will be handled separately from transactional communications, and recipients may unsubscribe from marketing messages.

35. Changes to These Terms

We may revise these Terms as our business, products, services, or legal obligations change.

The updated version will be posted with a revised “Last Updated” date. Changes apply prospectively unless otherwise stated or required by law.

The terms in effect when an order was placed will generally govern that order.

36. Severability

If a court determines that one provision is invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent legally permitted.

An invalid provision will be interpreted or narrowed only as much as necessary to make it enforceable, when permitted.

37. No Waiver

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

38. Entire Agreement

These Terms, together with applicable product descriptions, the Shipping and Return Policy, Privacy Policy, In-Home Wellness Visit Consent and Disclaimer, and any service-specific written agreement, constitute the agreement concerning the applicable purchase or service.

If a service-specific signed agreement directly conflicts with these general Terms, the more specific signed provision ordinarily controls for that service.

39. Contact Information

Questions regarding these Terms may be directed to:

Botanical Health Solutions, LLC
Email: botanicalhealthsolutions@gmail.com
Mailing Address: PO Box 128, Newaygo MI, 49337