PRIVACY POLICY

Effective Date: August 5, 2026
Last Updated: August 5, 2026

Botanical Health Solutions, LLC respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you:

  • Visit BotanicalHealthRN.com

  • Purchase products or services

  • Schedule or participate in a consultation

  • Submit a website form

  • Subscribe to our newsletter

  • Contact us through email, social media, or another communication method

  • Participate in an in-home, telephone, or virtual consultation

  • Otherwise interact with Botanical Health Solutions

The terms “Botanical Health Solutions,” “BHS,” “we,” “us,” and “our” refer to Botanical Health Solutions, LLC. The terms “you,” “your,” “customer,” and “client” refer to the person using our website, purchasing products or services, or participating in a consultation.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Contact Information

Botanical Health Solutions, LLC
Website: BotanicalHealthRN.com
Email: botanicalhealthsolutions@gmail.com

Mailing Address:
P.O. Box 128
Newaygo, Michigan 49337
United States

Questions, concerns, or privacy requests may be sent to the email address above.

2. Information We May Collect

The information we collect depends on how you interact with Botanical Health Solutions.

A. Contact and Identification Information

We may collect:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • In-home consultation address

  • Preferred communication method

  • Customer or order number

  • Parent, guardian, caregiver, or authorized representative information

We do not currently maintain a public business telephone number. If you voluntarily provide a telephone number for an order, delivery, consultation, or customer-service purpose, we may use it only as reasonably necessary for that purpose.

B. Order and Transaction Information

When you place an order or purchase a service, we may collect:

  • Products or services purchased

  • Order number

  • Purchase date

  • Payment status

  • Billing and shipping details

  • Shipping method

  • Tracking number

  • Discount or promotional-code use

  • Refund, replacement, cancellation, or return information

  • Communications concerning the order

C. Payment Information

Payments are processed through Stripe.

Stripe may collect and process payment and transaction information, including:

  • Cardholder name

  • Billing address

  • Payment-card information

  • Payment-account details

  • Transaction amount

  • Device and fraud-prevention information

  • Payment authorization and status

Botanical Health Solutions generally receives payment confirmation, transaction status, and limited payment details. We do not ordinarily receive or store your complete credit-card number or card-security code.

Stripe handles payment information under its own privacy and security practices.

Do not send complete payment-card information through email, social media, text message, website contact forms, consultation documents, or other unsecured communication methods.

D. Shipping and Delivery Information

We use Pirate Ship to purchase shipping labels and manage package tracking.

Information shared with Pirate Ship may include:

  • Customer name

  • Shipping address

  • Email address

  • Telephone number, when provided or required

  • Order number

  • Package information

  • Selected shipping service

  • Tracking information

Pirate Ship may provide this information to USPS, UPS, or another selected carrier as necessary to create the label, transport the package, and provide tracking. Pirate Ship states that addresses and private data supplied for shipping are used to purchase shipping labels and that it does not sell that information.

E. Consultation and Wellness Information

When you request or participate in a consultation, you may voluntarily provide information such as:

  • Wellness concerns or goals

  • Current symptoms

  • Health history

  • Diagnosed conditions

  • Allergies and sensitivities

  • Medications

  • Supplements

  • Pregnancy or breastfeeding status

  • Dietary and lifestyle information

  • Previous product use

  • Physician or healthcare-provider information

  • Consultation notes

  • Questions about products or protocols

  • Information relevant to an in-home visit

Because this information may be sensitive, please provide only what is reasonably necessary for the requested service.

Do not submit emergency information through email, social media, or website forms. Call 911 or seek appropriate emergency care when immediate medical assistance is needed.

F. Newsletter and Marketing Information

When you subscribe to our newsletter, we may collect:

  • Name

  • Email address

  • Subscription date

  • Consent record

  • Subscription preferences

  • Email-delivery status

  • Whether an email was opened

  • Whether a link was clicked

  • Unsubscribe status

We use MailerLite to manage newsletter subscriptions and send email campaigns.

G. Website and Device Information

When you visit our website, Hostinger and enabled website integrations may automatically collect certain technical information, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from an IP address

  • Pages viewed

  • Referring website

  • Date and time of access

  • Website activity

  • Cookie identifiers

  • Security, diagnostic, or error information

Hostinger states that Website Builder sites do not use optional cookies by default; cookie use depends on which integrations the website owner enables. Hostinger also provides a cookie-consent banner that can allow visitors to control optional tracking categories.

H. Communications and Voluntary Submissions

We may retain information submitted through:

  • Email

  • Website contact forms

  • Newsletter forms

  • Order notes

  • Appointment forms

  • Reviews

  • Testimonials

  • Surveys

  • Social-media messages

  • Photographs

  • Customer-service communications

  • In-person conversations documented for business purposes

We will not knowingly record a telephone, video, or in-person conversation without appropriate notice and consent.

3. How We Collect Information

We may collect information:

  • Directly from you

  • Through our website and online store

  • Through consultation and intake forms

  • During in-home, telephone, or virtual consultations

  • Through newsletter signup forms

  • Through cookies and similar technologies

  • Through Stripe

  • Through Hostinger

  • Through Pirate Ship and shipping carriers

  • Through MailerLite

  • From a parent, legal guardian, caregiver, or authorized representative

  • Through customer-service communications

  • As otherwise permitted or required by law

4. How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Confirm and process payments

  • Create shipping labels

  • Provide package tracking

  • Respond to questions and requests

  • Provide customer service

  • Schedule and conduct consultations

  • Prepare for in-home visits

  • Maintain order and consultation records

  • Provide educational information

  • Recommend products or wellness options

  • Send requested newsletters

  • Send transactional emails

  • Process cancellations, returns, replacements, or refunds

  • Prevent fraud and unauthorized activity

  • Improve our website, products, and services

  • Maintain accounting, tax, and business records

  • Enforce our Terms and Conditions

  • Protect clients, staff, and business property

  • Meet insurance and professional documentation requirements

  • Comply with applicable legal obligations

  • Establish, exercise, or defend legal claims

We do not use identifiable consultation or wellness information for unrelated advertising without appropriate permission.

5. Transactional and Marketing Communications

Transactional Communications

When you place an order or schedule a consultation, we may contact you regarding:

  • Payment

  • Order confirmation

  • Shipping and tracking

  • Delivery questions

  • Appointment scheduling

  • Required forms

  • Consultation preparation

  • Product-safety information

  • Returns, replacements, or refunds

  • Customer-service matters

Transactional communications may continue even when you unsubscribe from promotional messages because they are necessary to fulfill an order or service request.

Marketing Communications

We may send newsletters, educational updates, product announcements, or promotional emails when you subscribe or otherwise give appropriate permission.

You may unsubscribe at any time by:

Hostinger provides an optional marketing-consent checkbox at checkout and recommends connecting a privacy policy to checkout when that feature is used.

Unsubscribing from marketing does not prevent necessary order, appointment, safety, or account-related communications.

6. Cookies and Similar Technologies

Our website and enabled service providers may use cookies, pixels, analytics tools, or similar technologies to:

  • Operate the online store

  • Maintain the shopping cart

  • Process checkout

  • Maintain website security

  • Remember user preferences

  • Measure website traffic

  • Understand how visitors use the website

  • Measure newsletter or campaign performance

  • Detect fraud or technical problems

  • Improve website design and content

Some technologies are necessary for the website and checkout to function. Others may be optional.

Where available, you may manage optional cookies through the website’s cookie banner or through your browser settings. Disabling cookies may affect website or checkout functionality.

We will update this Privacy Policy if we add significant analytics, advertising, or tracking technologies.

7. How We Share Information

We may share personal information with service providers that assist us in operating Botanical Health Solutions.

These providers may include:

  • Hostinger, for website hosting, website forms, online-store functions, customer information, and order records

  • Stripe, for payment processing, transaction management, and fraud prevention

  • Pirate Ship, for shipping labels and tracking

  • USPS, UPS, or another carrier, for package delivery

  • MailerLite, for newsletter subscriptions and email campaigns

  • Notion, for internal business records and administrative documentation

  • Email, cloud-storage, and technology providers

  • Accounting and tax professionals

  • Attorneys

  • Insurance providers

  • Other professional advisers

  • Fraud-prevention and website-security providers

Service providers receive information reasonably necessary to perform their services and operate under their own terms, privacy policies, and security practices.

We may also disclose information:

  • With your consent

  • At your direction

  • To a parent, guardian, caregiver, or representative authorized by you

  • To comply with a subpoena, court order, law, or government request

  • To investigate fraud, threats, abuse, or unlawful activity

  • To protect the rights, property, or safety of clients, staff, or others

  • To establish, exercise, or defend a legal claim

  • In connection with a merger, reorganization, sale, or transfer of business assets

8. Where We Store Information

Customer, order, consultation, and administrative information may be stored in:

Hostinger

Hostinger may store:

  • Website-form submissions

  • Customer information

  • Order information

  • Product and service purchases

  • Shipping and billing information

  • Website account or checkout information

  • Related online-store records

Hostinger operates under its own privacy policy.

Notion

Notion may be used for:

  • Internal business records

  • Consultation notes

  • Scheduling information

  • Customer-service documentation

  • Administrative records

  • Product and order tracking

  • Business planning

Notion publishes privacy and security information describing its data practices and safeguards.

Other Storage Locations

Information may also be stored in:

  • Secure email accounts

  • Password-protected business computers or mobile devices

  • Printed records kept in secure storage

  • Accounting or tax systems

  • Third-party platforms described in this Privacy Policy

Access is limited to individuals who reasonably need the information to perform authorized business responsibilities.

9. We Do Not Sell Personal Information

Botanical Health Solutions does not sell customer names, email addresses, mailing addresses, consultation information, or wellness information to data brokers or advertisers for money.

We do not permit third parties to use identifiable consultation or wellness information for unrelated marketing.

If our practices materially change, we will update this Privacy Policy and provide any choices required by applicable law.

10. Consultation and Wellness Privacy

We use reasonable care to limit access to personal consultation and wellness information.

Information may be accessed by:

  • Rachel Metcalf

  • Authorized Botanical Health Solutions personnel who require access to perform their responsibilities

  • Service providers necessary to store, process, or protect information

  • Attorneys, insurers, accountants, or other advisers when reasonably necessary

  • Individuals authorized by the client

  • Government or legal authorities when disclosure is required by law

Privacy during an in-home consultation may be limited when family members, caregivers, visitors, children, or other individuals are present. The client is responsible for choosing a reasonably private setting and deciding who may be present.

We will not knowingly publish identifiable consultation details, health stories, photographs, recordings, or testimonials without appropriate permission.

11. HIPAA and Consumer Health Information

Botanical Health Solutions respects the confidentiality of client information. However, not every wellness, herbal, or consumer-health business is automatically subject to the federal Health Insurance Portability and Accountability Act, commonly called HIPAA.

Unless we provide a separate Notice of Privacy Practices expressly stating otherwise, this Privacy Policy should not be interpreted as a representation that every website form, email, store record, consultation note, or communication is governed by HIPAA.

Businesses handling consumer health information may nevertheless have privacy, security, and breach-notification responsibilities under other federal or state laws. The FTC advises businesses to collect only the information they need, secure it appropriately, honor their privacy promises, and dispose of it safely.

The FTC’s Health Breach Notification Rule may apply to certain businesses that maintain electronic personal health records or related technologies outside HIPAA. Applicability depends on how information is collected, combined, managed, and shared.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Improper disclosure

  • Destruction

Safeguards may include:

  • Password-protected accounts

  • Multifactor authentication when available

  • Limited access to customer and consultation records

  • Secure third-party payment processing

  • Updated software and devices

  • Device locks

  • Appropriate document storage

  • Secure disposal practices

  • Staff confidentiality expectations

  • Regular review of who can access business accounts

The FTC recommends that businesses understand what personal information they hold, limit access, retain only what is necessary, protect it, and dispose of it securely.

No website, email platform, cloud service, storage method, or internet transmission can be guaranteed completely secure.

13. Security Incidents and Breach Notification

If we become aware of unauthorized access to personal information, we may:

  • Investigate the incident

  • Secure affected accounts or systems

  • Contact relevant service providers

  • Preserve necessary evidence

  • Take steps to reduce further harm

  • Notify affected individuals when required

  • Notify government authorities or others when legally required

Michigan law requires notification in certain circumstances involving unauthorized access and acquisition of unencrypted and unredacted personal information.

Additional federal breach-notification obligations may apply to certain forms of identifiable consumer health information.

14. Data Retention

We retain information only as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Providing consultations

  • Maintaining customer-service records

  • Documenting payments and shipping

  • Meeting accounting and tax obligations

  • Maintaining insurance documentation

  • Documenting client consent

  • Resolving disputes

  • Preventing fraud

  • Enforcing agreements

  • Maintaining newsletter consent and unsubscribe records

  • Establishing or defending legal claims

Retention periods may vary by category.

For example:

  • Order and payment records may be retained for tax, accounting, fraud-prevention, or dispute purposes.

  • Shipping and tracking records may be retained to document fulfillment and delivery.

  • Consultation records may be retained for service, insurance, professional, safety, or legal purposes.

  • Newsletter consent and unsubscribe records may be retained to document permission and ensure that opt-out requests are honored.

  • Security logs may be retained for a limited period for fraud prevention and technical troubleshooting.

Information may remain in Hostinger, Notion, Stripe, Pirate Ship, MailerLite, email systems, backups, or paper records for the period reasonably necessary for these purposes.

When information is no longer reasonably needed, we may delete, destroy, or anonymize it.

15. Your Privacy Choices and Requests

Depending on applicable law and the nature of your request, you may ask us to:

  • Confirm whether we maintain information about you

  • Provide access to certain information

  • Correct inaccurate information

  • Delete certain information

  • Stop marketing communications

  • Explain how your information is used or shared

  • Provide a copy of information you submitted

  • Withdraw consent where processing depends on consent

Send requests to:

botanicalhealthsolutions@gmail.com

Use the subject line:

Privacy Request

Please include:

  • Your full name

  • The email address used with us

  • Your order number, when applicable

  • A clear description of your request

We may need to verify your identity before completing the request.

We may deny or limit a request when information must be retained for legitimate or legally required purposes, such as:

  • Tax and accounting records

  • Payment and transaction documentation

  • Shipping records

  • Insurance requirements

  • Legal claims

  • Fraud prevention

  • Safety records

  • Documentation of consent

  • Unsubscribe or suppression records

16. Newsletter Choices

Newsletter subscribers may:

  • Unsubscribe through the link in any marketing email

  • Request correction of their email address

  • Ask what subscriber information is maintained

  • Request deletion where appropriate

Unsubscribing and deleting data are not always identical. Limited information may remain on a suppression list to ensure that an unsubscribed person is not accidentally added back to future campaigns.

17. Children’s Privacy

Our website, online store, and consultations are intended primarily for adults.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal-guardian involvement.

A parent or legal guardian must:

  • Purchase products or services for a minor

  • Complete required forms

  • Provide consent

  • Participate in consultations when appropriate

  • Supervise product use

The federal Children’s Online Privacy Protection Act provides protections concerning online collection of personal information from children under 13.

Contact us if you believe a child submitted personal information without appropriate permission.

18. Reviews, Testimonials, Photographs, and Stories

When you voluntarily submit a review, testimonial, photograph, or wellness story, we will not publicly use identifiable information for marketing without appropriate permission.

Permission may specify whether we may use:

  • Your first name

  • Your full name

  • Your city or state

  • Your photograph

  • Your written testimonial

  • Your voice or video

  • Details about your experience

You may request that we discontinue future use of identifiable promotional material. We may not be able to retrieve material already printed, distributed, archived, or shared by third parties before the request.

19. Social Media

Information posted publicly on our social-media pages may be visible to others and is also governed by the social-media platform’s own privacy practices.

Do not post confidential health, payment, address, or identifying information in public comments.

Messages sent through Facebook, Instagram, or another social-media platform may not provide the same privacy protections as a secure recordkeeping system.

20. Third-Party Websites and Services

Our website may link to or interact with external services, including:

  • Stripe

  • Hostinger

  • MailerLite

  • Pirate Ship

  • USPS

  • UPS

  • Notion

  • Social-media platforms

  • Scheduling or form services

  • External educational resources

We do not control third-party privacy policies, security practices, website availability, or data handling.

Review the privacy policy of any third-party service before submitting information to it.

21. Visitors Outside the United States

Botanical Health Solutions is based in Michigan, United States.

Information may be processed or stored in the United States or in other countries where our service providers operate.

Privacy laws in those locations may differ from those in your jurisdiction.

Botanical Health Solutions primarily serves customers in the United States. Contact us before submitting sensitive information or purchasing consultation services from outside the United States.

22. State Privacy Rights

Some state privacy laws provide residents with additional rights and apply only when a business meets particular revenue, customer-volume, or data-processing thresholds.

Botanical Health Solutions will honor privacy rights required by applicable law.

We will not unlawfully discriminate against a person for exercising a legally protected privacy right.

As the business grows, begins serving more customers, or adopts new technology, we may update this section to reflect additional legal obligations.

23. Do Not Track and Global Privacy Controls

Some browsers provide “Do Not Track” settings or Global Privacy Control signals.

Our ability to recognize and respond to these signals may depend on Hostinger and the integrations enabled on our website.

You may also manage optional cookies through the website’s cookie controls and your browser settings.

24. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our products or services change

  • Our website or store changes

  • We add or remove service providers

  • Our information practices change

  • Applicable laws or regulations change

  • We add new forms, analytics, advertising, or communication tools

The revised policy will be posted with an updated Last Updated date.

Material changes may also be communicated by email, website notice, checkout notice, or another reasonable method when appropriate.

25. Contact Us

Questions, concerns, or privacy requests may be directed to:

Botanical Health Solutions, LLC
P.O. Box 128
Newaygo, Michigan 49337
United States

Email: botanicalhealthsolutions@gmail.com
Website: BotanicalHealthRN.com